Reset Your Okta Password
If you've forgotten your Okta password or need to reset it, you can do so from the Okta login page.
Prerequisites
Access to your 11x email account
Your 11x Okta domain:
11x.okta.com
Reset your password
To reset your Okta password:
Go to
11x.okta.comSelect Need help signing in?
Select Forgot password?
Enter your 11x email address.
Select Reset via Email.
Check your email for a password reset link from
noreply@okta.com.If you don't see the email within 2 minutes, check your spam folder.
Select the link in the email.
Enter a new password that meets the listed requirements.
Select Reset Password.
You are automatically signed in and can access your applications.
Password requirements
Your password must:
Be at least 12 characters long
Contain uppercase and lowercase letters
Contain at least one number
Contain at least one special character (
!@#$%^&*)Not be a previously used password
Troubleshooting
Reset email not received
If you don't receive the reset email:
Check your spam folder for emails from
noreply@okta.com.Wait 5 minutes and request another reset. There's a cooldown period between requests.
If you still don't receive the email after 10 minutes, contact IT support in the #ask-it Slack channel.
Locked out of email and Okta
If you cannot access your email or Okta account:
Post in the #ask-it Slack channel, or
Email it@11x.ai from a personal email address
Include your name and the error message you're seeing.